Shop Terms and Conditions

Purchasing Items from the Millie’s Mark Online Shop

Privacy statement
We use your information to provide, administer and improve our services and marketing to you, to process your membership, your orders, bookings and your payments and to communicate with you.

We will only contact your personal email address if we have your consent to do so. We collect this consent when you sign up to membership and/or make a booking with us. All our marketing email communications includes clearly visible unsubscribe and opt-out links for changing preferences. You can opt out of communications at any time by emailing

Information collected by us will be used by NDNA only and not passed to third parties unless you have given consent, except where the product or service is delivered by a third party on our behalf, or we are obliged by law to do so. If those third parties are based outside the EU, we will ensure that their data processing activities are compliant with EU law. We will only keep data for as long as necessary. We share your information for certain purposes and to third parties, as described in the full Privacy Policy.

When purchasing products from the Millie’s Mark shop, you must already have access to the Millie’s Mark designated area of the website and can only purchase from the shop if you have achieved the Mark. By placing an order you therefore agree to Millie’s Mark Terms and Conditions and Privacy Policy

Buying on behalf of someone else in your organisation
You may not buy a product on behalf of someone else in your organisation as only individual settings that have achieved Millie’s Mark are able to purchase from the shop area. The responsibility for the order and payment will rest with you.

Payment Process
We use Worldpay to collect/process transaction information. Please see the Worldpay security policy at

Accepted payment types are: Visa Credit, Visa Debit, Visa Electron, Mastercard, Mastercard Debit, Maestro.

Visa Credit and Debit payments supported by Worldpay

Our invoicing terms are net 7 days from the date on the invoice. Failure to make payment within 30 days of the invoice date will invalidate and terminate the order. If you have difficulty making payment please contact 01484 40 70 70.

Millie’s Mark
For full terms and conditions of Millie’s Mark please click here

Confirmation of order

When you place an order to purchase Millie’s Mark, you will receive an e-mail from Worldpay confirming receipt of your payment. You will receive another email from confirming your account details including the username and password (it is advised that you check your junk/spam folder).

No refund will be given under any circumstances.

Full terms and conditions can be viewed by clicking here

The criteria for Millie’s Mark can be viewed by clicking here


Confirmation of order
When you place an order to purchase a product from Millie’s Mark online Shop, you will receive an e-mail from Worldpay confirming receipt of your payment. You will receive a second email from confirming receipt of your order and containing the details of your order.

Availability and pricing
The supply of products from our online shop are subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are in stock and still available for purchase. If the item is not available and not likely to come back into stock in a reasonable time, e.g. 4 weeks we will cancel the item(s) from your order and you will be refunded the cost of it.

Whilst every attempt is made to ensure the prices shown on our website are accurate, there may be occasions when the prices shown are incorrect. When this information comes to light in the course of processing a customer order we will contact you with the correct price so you can inform us whether you wish to proceed with the order.

We aim to dispatch all orders within 14 days of payment being received.

Full refund or replacement will be given in the event that the wrong goods are sent and Millie’s Mark will bear the cost of postage. Where goods are received damaged, a replacement will be sent upon receipt of the damaged goods. If the customer orders the wrong goods, providing they are received back in unused condition within seven working days, a replacement or refund of the cost of the goods will be given, however no refund of postage cost will be made (please note this is not applicable for personalised goods, e.g. plaques).

This website and its content is copyright of Millie’s Mark ©. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

This policy may change from time to time.