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Shop Terms and Conditions

Purchasing Process

Account

When purchasing products from the Millie’s Mark shop, you must already have access to the Millie’s Mark designated area of the website and can only purchase from the shop if you have achieved the Mark. By placing an order you therefore agree to Millie’s Mark Terms and Conditions and Privacy Notice.

Buying on behalf of someone else in your organisation

You may not buy a product on behalf of someone else in your organisation as only individual settings that have achieved Millie’s Mark are able to purchase from the shop area. The responsibility for the order and payment will rest with you.

Payment Process

We use Stripe to collect/process transaction information. Please view Stripe’s security policy. NDNA are responsible for the transaction. Credit card details are entered on a secured page, and they are transferred using SSL. We accept 3D Secure transactions.

Millie’s Mark

For full terms and conditions of Millie’s Mark please click here

The criteria for Millie’s Mark can be viewed by clicking here

Confirmation of order

When you place an order to purchase Millie’s Mark, you will receive an email confirmation.

Refunds

No refund will be given under any circumstances.

Products/merchandise

Confirmation of order

When you place an order to purchase a product from Millie’s Mark online Shop, you will receive an email confirmation.

Availability and pricing

The supply of products from our online shop are subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are in stock and still available for purchase. If the item is not available and not likely to come back into stock in a reasonable time we will cancel the item(s) from your order and you will be refunded the cost of it.

Whilst every attempt is made to ensure the prices shown on our website are accurate, there may be occasions when the prices shown are incorrect. When this information comes to light in the course of processing a customer order we will contact you with the correct price so you can inform us whether you wish to proceed with the order.

Dispatch

We aim to dispatch all orders within 14 days of payment being received In the case of personalised items the personalisation will require confirmation from the purchaser.

Returns

Full refund or replacement will be given in the event that the wrong goods are sent and Millie’s Mark will bear the cost of postage. Where goods are received damaged, a replacement will be sent upon receipt of the damaged goods. If the customer orders the wrong goods, providing they are received back in unused condition within seven working days, a replacement or refund of the cost of the goods will be given, however no refund of postage cost will be made (please note this is not applicable for personalised goods, e.g. plaques).

Copyright

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

This policy may change from time to time.